Dear Customer,

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We are a proudly 100% Australian-owned business based in Melbourne, and we genuinely value each and every customer. Our mission is to be a responsible seller by providing high-quality products and attentive customer service. We are fully committed to resolving any issues that may arise for our customers.

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Please rest assured that if you encounter any problems with our products or delivery, you can reach out to us at your earliest convenience. We are always happy to assist and ensure your concerns are addressed.

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As a small business, your feedback and reviews are extremely important to us. We sincerely ask that you allow us the opportunity to provide after-sales support before leaving a negative review. Your satisfaction matters greatly to us, and we are committed to making things right.

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To ensure a seamless resolution for any product-related concerns, all orders come with a 1-year warranty. In rare instances, a product may arrive with imperfections or may not fully meet your expectations. In such cases, we kindly ask that you provide a few photos or a short video demonstrating the issue. This will help us conduct a thorough investigation and report it to our supplier on your behalf. Once the issue is confirmed, we will promptly arrange for a replacement order or provide a full refund, as per your preference.

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While we strive to ensure a smooth shopping experience, we acknowledge that delivery timeframes are sometimes beyond our direct control. However, we are more than happy to assist with courier-related issues to ensure your satisfaction.

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We greatly appreciate your understanding and support, and we look forward to hearing from you.

Thank you once again for choosing to shop with us!