SHIPPING & TRACKING

Standard free shipping on all orders over $39 to most metro areas within Australia. 

Including VIC, NSW, QLD, and SA.

The postage cost is $9.50 flat rate on orders under $39 to most metro.

​*WA & TAS metro areas and ACT cost $9.5 when ordering over $39.

*Most state's regional areas' flat rates are charged $19.5 on all orders. 

*NT and all remote areas delivery rates are charged as $29.5 on all orders.

A physical street address is required for all deliveries.

No delivery to PO Boxes, Parcel Lockers, Locked Bags, or Post Offices.

(Overseas/International wide shipping service is not available currently)

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*ATL*​

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​​The parcel will be sent with an 'authority to leave' by default, the driver will leave the parcel in a safe place at your address. However, if the driver considers it unsafe to drop it off, they will leave you a card with redelivery information or send it to a nearby popshop / convenience store for collection. Additionally, please rest assured that we will take full responsibility for any lost parcels.

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*Collection Points*

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If a parcel is redirected to a nearby collection point due to unsuccessful delivery attempts, and the customer fails to collect the parcel within the courier’s specified pickup timeframe (5 business days normally), resulting in the parcel being returned to us, the customer will be responsible for the return shipping costs as well as a restocking fee.

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Important Note: 

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• We use a third party: SENDLE / Pack & Send / AU POST as the courier to deliver goods safely to your door.

• ( Through the system we currently use a combination of Couriers Please, Aramex, StarTrack / AU POST and other services)

• We are located in Melbourne's southern suburb. In general, same-city deliveries arrive in 3-6 business days and deliveries to nearby cities within 3-10 business days. Regional Australia may take up to 14 business days.

• We do not currently offer an express or guaranteed overnight delivery service. (Coming soon)

• Your order may take up to 1-3 working days to be dispatched, but we will always try to process your order as quickly and efficiently as we can.

• Please note, we’ll email you again when your order arrives. That email will include a tracking number.

• All items are tracked by every courier's tracking system. 

• If you miss the parcel, we consider two situations. Firstly, if the parcel was sent with an authority to leave, the driver will leave the parcel in a safe place at the address. However, if you require a signature, the driver will leave a card and you can arrange redelivery with that. You can contact an individual courier if you can't find the card, though. And they'll be happy to help you to arrange it.

• If the parcel cannot be delivered again, it may be left at one of 1400 local collection points. Collection points may include newsagents or service stations.

• FUN. Pet Store can't be held responsible for goods delayed or lost by delivery, however, we will do our very best to ensure that your items are delivered safely and efficiently.

• For other inquiries about your order please click Contact Us here.

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