FAQ

You can cancel or change your order before it delivers by contacting us as soon as possible.

Follow these simple steps: 1. Sign up an account. 2. Log in "Member Account" page. 3. Go to "My Account", you can update your personal details. 4. Go to "My Address", you can edit and manage your address.

Once your order has been dispatched, we will send you a comfirmation email with a tracking number that you can use to track your order through third-party courier tracking system.

We offer standard free shipping on all orders over $39 to most metro and major regional areas whthin Australia. Including VIC, NSW, ACT, QLD, SA, WA and TAS. The postage is $9.5 flat rate on orders under $39 to the most metro. *NT and other remote areas delivery rates are charged $19.5 on all orders.

Your order willl be delivered by Couriers Please, Fastway, StarTrack and TNT services, depending on your parcel size and destination address.

Sorry, we are not able to deliver to PO Boxes, Parcel Lockers, Locked Bags or any Post Offices. A physical street address is required for all deliveries.

We locate in Melbourne, in general, same city deliveries arrive overnight and deliveries to nearby cities within 2-3 business days. Regional areas in Australia may take up to 12 business days. Our partner couriers do not offer an express or guaranteed overnight delivery service.

Due to Covid-19 impact, for the safety of you and drivers, we have introduced contact-free delivery. Drivers will drop off your parcel in a sefe place at your address where you choose "Authority to Leave", without getting a signature.

Yes! We have stress-free returns policy as well as frendly customer service to make everything easier for you. See our full Returns & Refunds page for more information, or simply Contact Us before you decide to make a return.

Once your return item received and approved, the refund will be processed, and a credit will automatically be applied to your bank card or original method of payment. The refund period may takes between 3 to 12 working days.

FUN. Pet Store is an Australian owned e-commerce business, located in Melbourne, under parent company - Paw Paw Fun International Co. We are a young team filled with warm-hearted and pet-loving people around Australia, New Zealand, Japan and Singapore.

We dedicate a new e-commerce platform, which is manufacturer to consumer (M2C), so we are the channel in between to bring first-hand price and greater quality. As a virtual operator, it allows to keep our cost low and passing the benefits down to our customers.